Refund policy

Return and Refund Policy

30-day returns

You can return any item within 30 days of receiving it, no reason needed. Items should be unused and, where possible, in their original packaging.

How to start a return

Email us at info@adler-design.com with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Please don't send items back without contacting us first, so we can match the package to your order.

Return shipping

You are responsible for the cost of return shipping. We recommend using a tracked shipping service.

Refunds

Once we receive and check your return, we refund the full item price within 5 business days to your original payment method. Depending on your bank or card issuer, it can take a few more days for the refund to appear on your statement.

Damaged or incorrect items

If an item arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and you won't pay anything for the return.

Exchanges

The fastest way to get a different color or size is to return the item you have and place a new order for the one you want.

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Adler Design is operated by Mondeaux
Torenlaan 5B, 1402 AT Bussum, the Netherlands
Chamber of Commerce (KvK): 96593849
VAT ID: NL867675688B01
Email: info@adler-design.com
Phone: +31 6 16 56 14 39
Monday to Friday: 2:00 a.m. – 12:00 p.m. ET (8:00 a.m. – 6:00 p.m. CET)
Saturday and Sunday: 6:00 a.m. – 11:00 a.m. ET (12:00 p.m. – 5:00 p.m. CET)